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Hotel & Resort Security


TCB Security provides hotel security services to hotels of all sizes, ensuring the protection of guests, employees, and hotel property. Hotel security combines many of the challenges inherent in commercial, residential, and retail environments, requiring a security program that can balance your security needs with that of customer service and reputation management.

Our hotel security services include:

  • Doorman services, lobby concierge, and receptionist services
  • Security patrols of premises and surroundings (by foot, car, and/or bike)
  • 24/7 surveillance monitoring (CCTV, etc.)
  • Emergency security services
  • Executive protection services for high profile guests and celebrities
  • Private investigation services for internal theft
  • Chaperone services for schools and large groups during hotel stays
  • Security consulting – risk assessment and recommendations
  • Security for special events at your hotel

We work with each client to develop a unique security plan that is tailored to their establishment and the needs of their staff. Our security programs combine physical and technology-based solutions for an approach that is comprehensive and dependable, and doesn’t interfere with guests’ experiences.

At TCB Security, a hotel security officer’s role can extend beyond what is expected. Additional support may include daily fire extinguisher and fire exit checks, routine maintenance checks, or assisting the front desk–particularly at night when a clerk may need extra coverage. While other providers may not be willing to take on additional tasks, at TCB Security, our officers view themselves as part of your team and are ready to assist where needed.

Daily activity reports and any incident reports are reviewed by our supervisors and kept on file. These reports are available to our clients at all times.

Why choose TCB Security?

  • Hotel Industry Experience & Expertise
    With more than 17 years of experience in the security industry, TCB has developed a deep pool of highly qualified, well-trained security officers to staff hotel engagements. Our executive and management teams have worked with many groups in the hospitality industry, understanding the challenges you face.
  • Reputation Management
    We understand the importance of reputation management, knowing that one bad security experience can damage a hotel’s reputation. TCB Security’s officers are personable, professional, and reliable. Officers are trained specifically for their job sites and they are visited frequently by their supervisors. In addition to their site-specific training, each officer is trained in conflict resolution and de-escalation of force, including the use of non-violent and verbal skills to handle potentially violent situations.
  • Reduce Your Recruitment and Hiring Costs
    Aside from the cost of adding a new employee to the payroll, the process of screening, hiring, and training security employees can be time consuming and expensive. Recruiting reliable security staff can be difficult at any time, but especially in a tight labor market like we have today. One call toTCB Security can save hotel management time and money, and provide you with peace of mind.
  • Staff Continuity
    TCB Security provides its officers with benefits such as paid training, sick leave, PTO Time, resulting in a high employee retention rate. Our clients appreciate the continuity and the relationships they are able to develop with the officers serving their sites.
  • Security Risk Assessment & Recommendations
    Hotels sometimes lack the resources, expertise or experience necessary to conduct a risk analysis, make decisions about integrated technology solutions, or respond to or develop plans for emergency situations. TCB Security’s clients benefit from our security consulting expertise. We work with hotels to review their security plans, make recommendations for improvement, implement stronger security procedures, and conduct reviews to ensure that all security plans are in place and working effectively.